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Shipping & Return Policy

Shipping

In stock items are typically shipped within 5-7 business days after the initial purchase. Delivery timelines are in compliance with the local postal carrier. 

Returns

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you MUST contact us at RETURNS@EDNRTEL.COM

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at RETURNS@EDNRTEL.COM.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Certain types of items cannot be returned, like, custom/made to order products (such as special orders or personalized items), and home care goods (such as candles, reed diffusers, flatware or drinkware). Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. All sale items are FINAL.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

NO REFUNDS. NO EXCEPTIONS.

We will notify you once we’ve received and inspected your return, and let you know if the returned was approved or not. If approved, you’ll be issued a store credit for original purchase total minus a 15% restocking fee and shipping costs.

If more than 15 business days have passed since we’ve approved your return, please contact us at RETURNS@EDNRTEL.COM.